What's the
difference between a Poster and an Art Print? Typically, the art print is printed on a higher grade of
paper so it is thicker and often provides more texture.
Why are some Art Prints more expensive
than others? Most of the more
expensive Art Prints, if they are not oversized, may be one or a combination of
the following:
Signed by the artist-The artist's signature
appears on the print.
Limited edition-The publisher or artist has
released a limited amount of each print.
Serigraph- An Art Print that is printed through
a silkscreen stencil. Each color requires a separate stencil and is printed with
higher quality of ink.
Lithograph- An Art Print that has been produced
by the process of putting designs or writing with a greasy material on stone,
from which printed impressions are produced.
What if I
cannot find what I'm looking for? For
your convenience, we have several tools for you to browse our extensive
selection, peruse a particular category, or search for a specific item. We have
created Galleries for each broad category. Within each Gallery, we often
highlight New Arrivals, Top Sellers, & Customer Favorites.
1- Know
what you like but need some ideas? View the Category link on the left side
navigation bar on each page of our site. You can click on a Category link and
view multiple subsets within that Category. For example, if you like Animals and
click on the Animal Category link, you will see our selection includes
everything from Armadillos to Zebras!
2- Know what you are looking
for? Type a key word in the "Search" box and hit "Enter" or click on the
arrow icon to the right of the box. The search will yield broad results for you
to review since our search engine matches all images associated with that key
word. For example, if you type the word "green" in the search box, we will give
you the following results to choose from: Seth Green (1
images) Green Hornet, The (1 images) Green Goblin (4
images) Shawn Green (2 images) Green Bay Packers (7
images) Green Day (4 images)
If you still cannot find what you are
looking for, it is most likely Out of Print and no longer
available.
What's an original movie poster & a double-sided movie
poster? Generally, original movie
posters have a limited print run and are only available for a short period of
time. Original movie posters are often double-sided—with a mirror image of the
print on each side.
What does H/C, S/N, and S/N/L/E
mean? H/C: A reprint of an original poster or print. The picture
is printed in a black and white copy and then a professional artist hand-colors
the picture. On occasion, the colors and shades may be subtly different from the
original. S/N: A print signed by the artist that colored the print.
S/N/L/E: A print that is signed by the artist that colored the print
and is a limited edition.
How can I pay for an
order? During the checkout process,
you will be presented with the payment options available to you based on your
geographic location. Select the option that you are most comfortable with,
provide us with the appropriate billing information and we will get your order
off to you as soon as possible! The fastest and most convenient way to complete
your order is by credit card. Pay
On-line: Credit Card Pay by Phone: Credit Card Pay with
PayPal
Can I use my bank/check card if it has a Visa/MasterCard logo on
it? Sure! Please remember, depending
on your bank, an authorization on your card "holds" the funds and the amount
authorized is not accessible to you.
When am I charged for my
order? You are charged when an
item(s) ships to you. If you use a bank/debit card, understand that depending on
your bank, an authorization on your card "holds" the funds and the amount
authorized is not accessible to you and may appear as a "charge" in your
account.
Do you accept PayPal? Yes.
Just select the PayPal option at check out to make a payment using your PayPal
account. This payment option is only available on orders with a shipping address
in the United States, Australia, Canada, France, Germany and the United Kingdom
on orders totaling less than US $300.00.
Do you accept, COD, or wire
transfers? At this time we only
accept credit cards (Visa, MasterCard, Discover and American Express) and checks
or money orders drawn from U.S. banks and payable in U.S.
dollars.
Why can't I frame certain posters or prints I find on your
site? The print or the combination of
print, cropping, matting and molding is too big to frame. We can only frame
combinations when the largest side is less than 114 centimeters and the smaller
side less than 89 centimeters. You can try to reduce the size
by: Cropping the print Removing mats Choosing a smaller molding
Selecting from our Oversized Mats
How do I use a coupon or Gift
Certificate? During the ordering
process, on the "Please Confirm Your Purchase" page, you will see "Add Gift
Certificate or Coupon Code"-enter your code in the box to the right. You can
apply a single gift certificate and a single coupon to a single order; however,
you cannot apply multiple Gift Certificates or Coupons to a single
order.
Can you frame or mount a print I already own but didn't purchase
from your site? Sorry, this service
is not available at this time.
This is a gift, can I add a gift
card & what if the package won't arrive in time? We do not offer gift cards or notes that can be
enclosed in shipments or on packing slips, but we do have free E-cards! Simply
find the image on our Web site and click on the "Send This Image as Free E-Card"
link-you can use this free service to notify the recipient that the gift is on
its way!
When I'm framing a print on your site, what does Crop & No Crop
mean? CROP: If you choose to use matting and your poster/print has a
colored border it is typical to CROP the border and mat to the image edge. In
such an instance the border and any associated text are removed, with the mat
stopping right at the edge of the image. This means that the finished size will
be smaller than the dimensions listed for the print. Matted to Image
Edge
NO CROP: If you
choose matting and your poster/print has colored border, the border will show
and your mat and frame will be fitted to the outside edge of the printed paper.
This means that the finished size will be closer in size to the dimensions
listed for the print. Matted to Print
Edge
How will I know when my order
ships? When your order ships, we will
e-mail you a Shipping Confirmation. If tracking service is available, we include
the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you
do not receive a tracking or Airway Bill, then tracking service is not available
for your package). Note that orders are shipped/delivered only Monday –Friday.
Delivery estimates do not include weekends.
This is a gift, is
the recipient going to see the costs & can I add a gift
note? The packing slip does not
include any pricing information. The e-mail notifications, however, do reference
pricing so if you are sending a gift, we suggest you do not use the recipient's
e-mail address. At this time, we do not offer gift cards or notes that can be
enclosed in shipments or on packing slips, but we do have free E-cards! Simply
find the image on our Web site and click on the "Send This Image as Free E-Card"
link-you can use this free service to notify the recipient that the gift is on
its way!
How is my order packaged? The quality of your shipment is our priority and the
materials we use to package our products reflect our commitment: Rest
assured, if your order contains a combination of these items, they will ship
separately in the appropriate packaging, and you will not be charged additional
shipping.
Posters and Art
Prints: Rolled with protective wrapping
paper and packaged in a cardboard tube.
Glossy Photos and Photo Cards: Packaged and protected in a flat 23 cm x 30 cm
standard cardboard envelope.
Decorative Mirrors, Canvas Transfers, Mounted Items and
Framed Items: Covered with protective
wrap and packaged in a durable cardboard box.
Gift Packaging: Sorry, at this time we do not offer gift wrapping
or gift message service. But, if you are shipping a gift, you may try what some
of our creative customers have done: Add a small note in the SHIP TO NAME
&/or ADDRESS Fields!
What
if there's a problem with my order? How do I return it? AllPosters.com is committed to quality products and
your satisfaction is 100% guaranteed! Prior to returning any item(s) to
AllPosters.com, you must receive authorization from our Customer Service
Department. To request authorization please send e-mail to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
with the
following details:
Order #, First & Last Name. Item #(s) you
want to return.
Specify reason for return: damaged, received
incorrect item or size, received duplicate item, quality of item not as
expected, etc.
Specify what action you would like us to take
for you: Free Replacement or Refund?
Wait for our Customer Service team to e-mail
you with your Return Authorization & Instructions.
We strongly encourage you to return your item
via a trackable method. For International Returns, please contact Customer
Support at
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.
Once we have received your returned item, we will notify you via e-mail of your
refund. You can expect a refund in the same form of payment originally used for
purchase within 14 business days of our receiving your return. If your return is
not due to our error, we will deduct the shipping costs from your refund. If you
used a gift certificate to pay for all or part of an item you want to return,
that part of your refund will be issued as a new gift certificate reflecting a
new total so you may use that balance on a future purchase. Please note, the
original expiration date will still apply. Should you return an order that
was placed using a promotional coupon, you will not be refunded for the amount
of the coupon, as these discounts were deducted from the original purchase
amount.
Do you ship to my country? We ship almost everywhere in the world! When you are
placing an order, on the "Shipping Information" page where you enter your name
and address, you can select your country from the drop-down list. If your
country is not listed, then we are unable to ship to that
location.
Is ordering from you on the Internet safe &
secure? We guarantee your Security,
your Privacy & the Quality of our products. In fact, to reflect our
commitment, we have partnered with and have received both licenses and awards
from the Better Business Bureau, the leading consumer protection advocate. To
review our commitments, visit the Our Guarantees section.
How can I order from
you without putting my credit card on-line? Pay by Phone (Credit Card): Place your order on-line then call Customer Service
to give us your Credit Card payment information. Allposters.com only offers
off-line payment options to customers within the United
States.
What if I'm not satisfied with my purchase? AllPosters.com is committed to quality products and
your satisfaction is 100% guaranteed! Prior to returning any item(s) to
AllPosters.com, you must receive authorization from our Customer Service
Department. To request authorization please send e-mail to
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
with the
following details:
Order #, First & Last Name. Item #(s) you
want to return.
Specify reason for return: damaged, received
incorrect item or size, received duplicate item, quality of item not as
expected, etc.
Specify what action you would like us to take
for you: Free Replacement or Refund?
Wait for our Customer Service team to e-mail
you with your Return Authorization & Instructions.
We strongly encourage you to return your item
via a trackable method. For International Returns, please contact Customer
Support at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
Once we have received your returned item, we will notify you via e-mail of your
refund. You can expect a refund in the same form of payment originally used for
purchase within 14 business days of our receiving your return. If your return is
not due to our error, we will deduct the shipping costs from your refund. If you
used a gift certificate to pay for all or part of an item you want to return,
that part of your refund will be issued as a new gift certificate reflecting a
new total so you may use that balance on a future purchase. Please note, the
original expiration date will still apply.
Should you return an order
that was placed using a promotional coupon, you will not be refunded for the
amount of the coupon, as these discounts were deducted from the original
purchase amount.
How can I take my e-mail address off of your PosterClub
newsletter? If you are no longer
interested in allposters.com PosterClub newsletters or other special announcements, you may
opt-out of receiving these notices by e-mailing them at:
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. Unless you
ask to, allposters will never contact you for any other reason than to complete your
order.